Insurance Claims Assistance for Property Damage
Navigating an insurance claim while dealing with property damage adds stress to an already difficult situation. Brenner Restoration works alongside you and your insurance provider to help the claims process proceed as smoothly as possible.
Your Right to Choose Your Restoration Company
As a property owner, you have the right to select the restoration company that works on your property. While your insurance provider may suggest vendors from their preferred network, the final decision is yours. Brenner Restoration serves property owners directly—your satisfaction is our priority.
Understanding Your Policy Obligations
Most homeowner and commercial property insurance policies include a "duty to mitigate" clause. This means you are obligated to take reasonable steps to prevent further damage after an incident occurs. Delaying mitigation can result in denied claims for additional damage that could have been prevented.
This is why prompt action matters:
- Water damage can lead to mold within 24-48 hours
- Soot from fire damage becomes more difficult to remove over time and can cause permanent staining
- Unsecured property may suffer theft or weather damage
When you call Brenner Restoration, we can begin emergency mitigation promptly, helping you fulfill your policy obligations while protecting your property.
How We Support Your Claim
Documentation
Thorough documentation forms the foundation of a successful insurance claim. Brenner Restoration provides:
- Detailed photo and video evidence of all damage before work begins
- Written scope of damage assessments
- Daily progress reports during restoration
- Moisture readings and drying logs for water damage
- Itemized records of work completed and materials used
Industry-Standard Estimating
We use Xactimate, the estimating software used by most insurance companies, to prepare detailed, line-item estimates. This reduces disputes over pricing and helps ensure your claim accurately reflects the restoration required.
Direct Communication
Your project coordinator serves as your liaison with the insurance adjuster. We can meet with adjusters on-site, answer technical questions about the damage and restoration process, and provide any supplemental documentation requested.
The Claims Process with Brenner Restoration
- Initial Contact: Call us at (478) 312-0000. We'll gather basic information and dispatch a team for emergency mitigation if needed.
- File Your Claim: Contact your insurance company to report the loss. Note your claim number and adjuster's contact information.
- Assessment: Our technicians assess the damage and prepare detailed documentation.
- Adjuster Inspection: Your insurance adjuster may inspect the damage. We're available to be present and answer questions.
- Estimate Review: We submit our estimate to your insurance company. If there are discrepancies, we work with the adjuster to resolve them.
- Restoration Work: Once approved, we proceed with restoration. We keep you informed of progress throughout.
- Completion and Payment: After the work is finished and verified, we handle the final paperwork with your insurance company.
We Work With All Insurance Providers
Brenner Restoration has experience working with all major insurance carriers, including:
Don't see your provider listed? We work with all insurance companies. Contact us and we'll coordinate with whoever carries your policy.
Questions About Your Claim?
If you're unsure whether your damage is covered or have questions about the claims process, give us a call. We're happy to help you understand your options before any work begins. Contact Brenner Restoration at (478) 312-0000.